All tied up in a knot...

I am here to actually ask a question about sock yarn. I am a long time sock knitter and just purchase some beautiful Madeline Tosh sock yarn. As I was making it in a ball I found a knot in it. Now I have over 20 skeins of sock yarn at this moment in my house, nary a knot. All of them hand dyed yarn. I wrote the owner who told me that this was standard practice and to basically cut the knot out and to knit it together... Really... no kidding I have been a knitted for over 25 years. I know how to handle a knot in my yarn. My issue is that when I am spending over $20 on a skien of yarn I expect it to be perfect, especially considering that it is hand dyed and I am assuming hand wound. Am I being unfair to this company by complaining?
TIA
Here is her letter...

I must say that one knot in a skein or ball of yarn is pretty standard in the industry. I am quite sorry that the yarn displeases you, we do strive for quality in our yarns. When the commercial yarns that we use to dye have more than one knot in a single skein it is not sent to our retailers. We believe this is a fair policy and a honest compromise between the wool mill's desire to created yarns with great yardage and the hand knitter who wants as few joins as possible in the garment they are creating.

In reference to your knitting, what I often do, is cut the yarn right before the existing knot and then join the yarn back in without the knot, the same as you would when joining a new skein of yarn.

Thank you for your input we hope to always be open, honest and fair with our Madtosh customers and feel our policies reflect that.

Sincerely,
Amy Hendrix
Owner of Madelinetosh Co.

Back to Basic Toy's- Fixed...

After canceling my order through Back to Basic toy's on Christmas Eve I was going to let go of the issue. I decided to change my mind. After a little research on the company I discoveredd a couple things. One they had an employee stealing from them. They were scanning in the FedEx boxes and putting the stuff into their car. Guess who's package was one of them. The other thing I found out was that they were totally overwhelmed by the amount of orders that they received for the holidays. Something like 6 times they were expecting. Hence the shortages and just general mayhem at the company. I called them back today. I explain to them the whole issue and that I would like to give them a second chance and ask what they could do to help make things better. They are sending the toy overnight when it gets into stock and took some money off the order. Needless to say I am happy with the outcome and Robyn is going to be one happy little girl.

Scrooged by Back to Basic Toys!!!!!!

This is the year for things to be ruined by others. As in my last post, my parents rained on my parade about my brother's gift. Now this. I order Robyn what was the perfect gift for her. She loves imagination play. I thought it would be a toy that she would play with for a couple of years and then Max would get to play with it. I ordered it from the above company on the 9th. Plenty of time to get it here. No rush, no worries. Around the 17th I finally got the email that the package has been sent. It will be here on the 20th. OK a little to close for comfort but I can deal. Well, I keep checking the tracking number and it doesn't show as leaving the building. I start to get a little worried. Ok, now the 20th, the package still isn't here. I call them and point out no tracking number and no gift. Just a little worried, well they lied to me. They told me on Friday, no worries it will be there on Monday. Don't worry. Well guess what, it isn't coming, it isn't in stock and they totally screwed me over.
P.S Robyn is so sweet.. she told me that she understood that I tried very hard to get her the gift, that she stilled loved me and could wait for it.

I am so annoyed...

I got my brother a nice gift for Christmas.. a print of a Red Sox's baseball painted by a local artist.... It is awesome.. I told my parents about it.. So on Sunday... knowing darn well this is what I am getting him went to Building 19 and got him this... the photo of the three teams. Well shoot they got him a really wesome photo that is licensed and she wonders why I am so angry at her....

So sorry...

I am so sorry that I haven't been around for a couple of weeks. Life is just so darn busy with the two kids. They really do keep me busy. We went down to CT for a whirlwind trip for Thanksgiving for Rach and her now fiance to meet his family. They are very nice. The are planning to get married at the end of this May and all hell has broken loose. For some reason I am involved in all the fights. I keep pointing out that this is not my wedding and well quite frankly the only person who gets a vote is Rach and Andy. No one seems to hear this and they are all making me crazy. Now, I planned my wedding and had fun. Leave me out of it.

I am busy writing cards for the soldiers and making blankets for them. Ok making one blanket at this point but I am trying.

Mister Man....

Is starting to chatter. I can hardly believe it. He is saying Daddy... he was so cute tonight. We have finally decided it is time for him to learn to fall asleep in his crib and not nursing. Very important for learning to self sooth. As much as I hate to hear him cry, I hate the fact that if he wakes up in the middle of the night he needs to nurse to go back to sleep. So tonight when he got mad about being in his crib, he starting calling.. Daddy.. Daddy.. Daddy.... Broke my heart, but darn cute...

My Secret Pal..

Rocks... She is so awesome. I know I said that I would put up a photo of the last gift but tech support (my hubby) has been real busy with life and I hate to bother him. He downloads my photos for me. I just got another package in the mail from her. Yarn and more yarn is involved. She knows me so well. I got more sock yarn from her and then I got enough yarn to make Branching Out. She sent me some pens and of course chocolate. Boy does she have my number, they are milk chocolate, peanut and caramel. The nice part of them is that they are Barton's. I love supporting them as they make good Kosher for Passover chocolate. She also sent met he cutest little bag for all my needles. It has a sheep on it. Who can get better then that. Thank you, Thank you and Thank you again.